Collection: FAQs
Welcome to the Strawberry Avocados FAQ! Find answers to commonly asked questions regarding our store policies, shipping, exchanges, and more.
Shipping Information
How much is shipping?
Our shipping rates and estimated delivery times are as follows:
- US Economy — 6 to 8 business days, $4.95 USD (no signature required)
- US Standard — 4 to 6 business days, $5.95 USD (no signature required)
- US Express — 1 to 4 business days, $17.00 USD (no signature required)
- Canada — 6 to 18 business days, $14.00 USD (no signature required)
- International — 6 to 24 business days, $20.00 USD (no signature required)
When will my order be processed?
We aim to process orders within 3 business days. Orders placed after our cut-off time (12 noon EST) will be processed the following business day. Ship times begin once your order has been handed over to the carrier. Please note, processing times may be extended during promotional periods, especially from Nov 17 to Dec 31 due to high volume.
Carrier Information
- Domestic: USPS, UPS
- International: DHL
Important: Once we hand packages over to carriers, delivery times are out of our control. If delays occur, please contact the carrier directly. We can not be held liable for carrier guarantees. We will NOT refund additional shipping charges if the carrier fails to meet their guaranteed shipping times. You may choose to file a claim directly with them.
Returns and Exchanges
What Is Your Return Policy?
During sale periods, all items purchased are considered final sale.
Our policy allows exchanges within 5 days of delivery. We cannot accept returns for refunds and only provide exchanges where applicable. Please contact us within 5 days of delivery for exchange approval and instructions.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary based on your location (see shipping details above). Please note that international shipping times are estimated and not guaranteed due to factors beyond our control, such as customs clearance and carrier delays. Final delivery may be by local mail service in your country.
Tracking and Delivery Issues
Where can I track my order?
Once your order ships, a tracking number will be sent via email. You can also track your order on our Order Tracking page or directly on the carrier’s website.
What if my package says delivered, but I didn’t receive it?
We do not assume responsibility for lost or stolen packages marked as "delivered" by the carrier. If your package is marked delivered but not received, we recommend:
- Checking with members of your household.
- Contacting your local Post Office.
- Filing a report with Postal Inspectors at usps.gov or calling 877-876-2455.
If Route Package Protection was added at checkout, please file a claim with Route to cover lost, stolen, or damaged items. You can learn more about Route’s coverage policy in their Help Center.
By declining Route Package Protection, Strawberry Avocados is not responsible for lost, damaged or stolen orders.
Additional Tips and Recommendations
- For Best Delivery Timing: Place orders as soon as possible and select a shipping method suited to your location, especially during the holiday season.
Sensitive Skin Advisory
Our products are crafted with skin-friendly materials, but reactions may vary. Customers with known skin sensitivities should assess their tolerance levels and purchase accordingly.
Charms
Metal charms (except unless stated) may tarnish if exposed to moisture.
Thank you for shopping with Strawberry Avocados! For further assistance, please contact us Monday through Friday, 9 am to 5 pm EST.