1. Home
  3. FAQs

FAQs

 

 

Welcome to the Strawberry Avocados & Co. FAQ! Find answers to commonly asked questions regarding our store policies, shipping, exchanges, and more.

Shipping Information

How much is shipping?

Our shipping rates and estimated delivery times are as follows:

  • US Economy — 6 to 8 business days, $4.95 USD (no signature required)
  • US Standard — 4 to 6 business days, $9.00 USD (no signature required)
  • US Express — 1 to 4 business days, $28.00 USD (no signature required)
  • Canada — 6 to 18 business days, $25.00 USD (no signature required)
  • International — 6 to 24 business days, $25.00 USD (no signature required)

When will my order be processed?

We aim to process orders within 7 business days. Orders placed after our cut-off time (12 noon EST) will be processed the following business day. Ship times begin once your order has been handed over to the carrier. Please note, processing times may be extended during promotional periods, especially from Nov 17 to Jan 5 due to high volume.

Carrier Information

  • Domestic: USPS, UPS
  • International: DHL

Important: Once we hand packages over to carriers, delivery times are out of our control. If delays occur, please contact the carrier directly. We can not be held liable for carrier guarantees. We will NOT refund additional shipping charges if the carrier fails to meet their guaranteed shipping times. You may choose to file a claim directly with them. 

Returns and Exchanges

What Is Your Return Policy?

During sale periods, all items purchased are considered final sale.

Our policy allows exchanges within 5 days of delivery. We cannot accept returns for refunds and only provide exchanges where applicable. Please contact us within 5 days of delivery for exchange approval and instructions.

Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary based on your location (see shipping details above). Please note that international shipping times are estimated and not guaranteed due to factors beyond our control, such as customs clearance and carrier delays. Final delivery may be by local mail service in your country.

Tracking and Delivery Issues

Where can I track my order?

Once your order ships, a tracking number will be sent via email. You can also track your order on our Order Tracking page or directly on the carrier’s website.

What if my package says delivered, but I didn’t receive it?

We do not assume responsibility for lost or stolen packages marked as "delivered" by the carrier. If your package is marked delivered but not received, we recommend:

  1. Checking with members of your household.
  2. Contacting your local Post Office.
  3. Filing a report with Postal Inspectors at usps.gov or calling 877-876-2455.

Strawberry Avocados & Co. is not responsible for lost, damaged or stolen orders.

Additional Tips and Recommendations

  • For Best Delivery Timing: Place orders as soon as possible and select a shipping method suited to your location, especially during the holiday season.

Sensitive Skin Advisory

Our products are crafted with skin-friendly materials, but reactions may vary. Customers with known skin sensitivities should assess their tolerance levels and purchase accordingly.

Charms

Metal charms (except unless stated) may tarnish if exposed to moisture. 

Thank you for shopping with Strawberry Avocados & Co. For further assistance, please contact us Monday through Friday, 9 am to 5 pm EST.

What is the availability status of items on the site?

All items for sale on the woodstock-theme-light.myshopify.com are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

What do I need for optimum browsing when visiting Woodstock store?

To make your experience at Woodstock Shopify Theme as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Woostock Shopify Theme does not support private browsing mode at this time.

How accurate is color display on the Internet?

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

How may I get assistance with my online order?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How do I change information on my order after it has been placed?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

How much is the delivery?

Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle.
You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your Product is ready to ship. For the bicycle « Le Flâneur », a delivery fee of $250 will be charged upon shipment of your order.

How long will delivery take?

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay.

Overnight and Saturday delivery are not available options for Hawaii and Alaska.

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 12 p.m. and 2 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store. For FedEx Ground service, allow one to seven business days for delivery once in transit.

How do I track delivery of my order?

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Are there any delivery restrictions?

Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States.

Orders shipping to Hawaii and Alaska are restricted to Ground or 2 Day delivery. Standard Overnight, Priority Overnight, and Saturday delivery are not available shipping methods.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

Python and lizard products may not be shipped to California.

Are shipping fees refundable?

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

Is a signature required for delivery of my order?

A signature is required upon receipt of your package. 

I am on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice. 

Can White Glove delivery be arranged for clients?

White Glove delivery for clients can be arranged. Kindly note, a delivery fee of 6% of the subtotal, not exceeding $5,000 USD, will be charged upon shipment of your order. Please contact us for additional information.