The time frame for order delivery is divided into two parts:
Processing time: we strive for 5-7 business days, unless otherwise stated.
When promotions are offered, processing times will be 2 - 3 weeks. We're expecting a high volume of orders between Nov 17- Dec 31st. We're working hard to process your order quickly. Please expect delays from our warehouse and shipping partners.
Upgraded shipping options are available at checkout at an additional cost. This does not hasten the processing time, but is a guarantee from the carrier that it will be delivered in the time frame of the option you selected.
Please note, Strawberry Avocados is not responsible for any potential delay after your item has shipped, as ship times vary depending on package origin and destination.
Strawberry Avocados does not take responsibility for lost, misplaced or stolen packages stating delivered by USPS, UPS or any other carrier used. Neither do we take responsibility for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Strawberry Avocados does not claim responsibility for package delays or lost items due to items being returned to sender, for reasons included but not limited to, insufficient addresses, incorrect address provided at checkout, inaccessible delivery location at time of delivery, forwarded mail and or inability to forward package to updated address.
In the rare event a package appears stuck in the postal system, we have to allow 15 business days for resolution, before we can file a claim for the order.
If your package is scanned as delivered, and the customer claims it was not received, we advise that you file a report with Postal Inspectors at usps.gov or by calling 877-876-2455. We do not accept responsibility for this loss.