Adjustments
We do not provide price adjustments on orders where the customer did not input the required promo code necessary to gain the discount prior to checkout.
Refunds
Strawberry Avocados does not allow returns for refunds. We only allow returns for exchanges where applicable.
Returns & Exchanges
Our policy lasts 5 days after date of delivery. If 5 or more days have gone by since your delivery date, unfortunately we can’t offer you an exchange.
Full Priced Items (No Discount Code Applied)
Items purchased at full price are eligible for an exchange and must be returned within 14 days of shipment being delivered. When returning items, please keep your tracking number as the carrier can experience issues including losing the items during transit or delivering them to an incorrect address. All items must be in their original form and packaging. The items must be unworn, with no stains, or damage. If an item has been determined to be stained, damaged, or have any of the prior issues stated, the return will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.
Items Purchased with a Discount Code
Items purchased with a discount code of 29% of less are eligible for an exchange. Exchanges will be processed at the current price. Write orderhelp@strawberryavocados.com to verify whether your order qualifies. Items must be sent back within 14 days of delivery. All items must be in their original form and packaging. When returning items, please keep your tracking number as the carrier can experience issues including losing the items during transit or delivering them to an incorrect address. The items must be unworn, with no stains or damage. If an item has been determined to be stained, damaged, or have any of the prior issues stated, then the return will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.
Final Sale Items
Items purchased during store discount sale, 30% or more promo coded, any buy 1/2/3 get 1 free, or clearance items, or a claim reshipped order are final sale, and are ineligible for return. If a customer attempts to return final sale items it will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.
Item returned due to insufficient / incorrect address / or any reason its undeliverable by carriers
If an order is returned due to insufficient or incorrect address or is undeliverable for any reason, there is a $5.00 restocking fee which will be deducted from any refund amount minus the shipping fee.
Please send us an email at orderhelp@strawberryavocados.com for an exchange approval.
Shipping costs for returning an item will be the responsibility of the customer.
Please do not ship back an item without approval from Strawberry Avocados. Return or exchange approvals will be given via email. We do not accept forced returns. Customers that have allergies to fake metals or any material used in our products, purchase at their own discretion.
Require more assistance? Simply email us at orderhelp@strawberryavocados.com