Adjustments, Exchanges and Returns, Claims

Adjustments, Exchanges, and Returns

At Strawberry Avocados, we want your shopping experience to be as smooth and transparent as possible. Please review our policies below to help clarify our guidelines regarding adjustments, exchanges, returns, and claims.

Price Adjustments

We do not provide price adjustments for orders if a promotional code was not entered at checkout. Promotional codes cannot be combined, so please carefully review your order and apply any relevant codes before completing your purchase.

Refunds

We do not offer refunds. However, we allow returns for exchanges within specific guidelines. We will not accept or approve forced returns. 

Returns and Exchanges

Our return policy allows approved exchanges within 5 days of delivery. To initiate an exchange, please email us at orderhelp@strawberryavocados.com for approval.

  • Shipping Costs for Exchanges: Customers are responsible for all shipping costs associated with returning items for exchange.
  • Sizing Adjustments: Items that have been personally adjusted or resized, such as bands with removable links are not eligible for exchange.
  • Return Guidelines:
    • All items must be in original packaging and form.
    • Items must be unworn, unstained, and undamaged.
    • Returns with signs of wear, stains, or damage will be rejected and may be sent back at the customer’s expense or discarded if not claimed.

Exchange Policy for Skin Reactions: We are unable to accept exchanges for items that have been worn or that have caused skin reactions. We strive to be transparent about the materials used, but individual reactions vary, and returns are at your discretion.

Do Not Return Items Without Approval: Please do not return items without prior approval. Forced returns will not be accepted.

Order Cancellation

Due to our streamlined fulfillment process, we cannot accommodate order cancellations once an order has been placed, including pre-orders. Please carefully review your order before finalizing your purchase.

Exchange Eligibility by Purchase Type

Full-Priced & 24% or Less Discount Code

  • Items purchased at full price or with a discount of 24% or less, are eligible for an approved exchange within 5 days of delivery.
  • Sales between Nov 22 and Dec 31, 2024, are considered final, regardless of code use or not.
  • To verify if your order qualifies for an exchange, contact us at orderhelp@strawberryavocados.com.

Final Sale Items and BOGO Offers

Items purchased during discount sales or promotions  of 25% or more, as well as BOGO offers (buy 1, 2 or 3, get 1n 2 or 3 free), clearance items, charms, watch band covers, upsell items, and reshipped claim orders, are Final Sale and ineligible for exchange.

All Nov 22 – Dec 31, 2024 sales are final, with use of promo codes or not. If a final sale item is returned, it will be rejected and may be sent back at the customer’s expense or discarded if not claimed.

Returned Orders Due to Insufficient or Incorrect Address

Orders returned due to insufficient, incorrect, or undeliverable addresses are subject to a $5.00 restocking fee, deducted from any refund amount. This fee excludes original shipping costs, only when the item is delivered back to the fulfillment center. 

Claims

Claim for Lost, Damaged or Stolen Order

If your item is damaged in transit, lost, or stolen, and Route Package Protection was purchased, please file a claim with Route by following this link: Route Claim Filing. 

Disclaimer: By declining Route Package Protection, Strawberry Avocados is not responsible for lost, damaged or stolen orders.

 

Claim for Incorrect Order

In the unfortunate event that your order is incorrect or there is an issue with your order, it will be necessary to file a claim for us to address the issue promptly and efficiently. To ensure a smooth and quick resolution, our claims department requires the following documentation:

  1. Picture of All Items Received: Please stack all items neatly in one photo to show everything you received in your order. Or video demonstrating the issue.
  2. Picture of the SKU Numbers on Packaging: Provide a clear photo of the SKU numbers on each package to help us verify the specific products. Stack all packaging with visible SKU numbers neatly next to each other in one photo.
  3. Picture of the Shipping Label: A photo of the shipping label on the package is absolutely necessary as they claim department will use information on the shipping label to pull up the order while in processing. 

These requirements help us gather the information needed to review your claim thoroughly and offer a quick resolution. Customers have 5 days from delivery to advise of any issues with their order. If an order is incorrect its best to contact us immediately upon delivery as the required information above is necessary for claim review.

Need Assistance?

For further assistance, contact our dedicated customer support team at orderhelp@strawberryavocados.com. Our team is available Monday through Friday, 9 AM to 5 PM, excluding public holidays.

Thank you for choosing Strawberry Avocados!