Adjustments, Exchanges and Returns

Price Adjustments

We do not provide price adjustments on orders where the customer did not input the required promo code necessary to gain the discount prior to checkout. We recommend reviewing your order carefully before completing the checkout process. Please note promo codes are not combinable.

Refunds

Strawberry Avocados does not allow returns for refunds. We only allow returns for exchanges where applicable. 

Returns & Exchanges 

Our policy lasts 5 days after date of delivery. If 5 or more days have gone by since your delivery date, unfortunately we can’t offer you an exchange.

Please note that you will be responsible for the shipping costs for returning the Strawberry Avocados item(s) for any exchange.

If an item has been adjusted (links removed), we are not responsible for any malfunction after personal sizing adjustments and an exchange or replacement is not allowed.

When returning items, please keep your tracking number as the carrier can experience issues including losing the items during transit or delivering them to an incorrect address.

All items must be in their original form and packaging. The items must be unworn, with no stains, or damage. If an item has been determined to be stained, damaged, or have any of the prior issues stated, the return will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.

Order Cancellation

At this time, we are unable to accommodate order cancellation requests. Once an order is placed, our efficient warehouse team works to ship it as soon as possible. We recommend reviewing your order carefully before completing the checkout process. Pre-orders also are made per order and can't be cancelled once the order is successfully placed.

Full Priced Items (No Discount Code Applied)

Items purchased at full price are eligible for an exchange and must be returned within 14 days of shipment being delivered. Except sales between Nov 17th to Dec 31th 2023 are all final sale, code or no code.  Exchanges will be processed at the current price. Write orderhelp@strawberryavocados.com to verify whether your order qualifies. Items must be sent back within 14 days of delivery. All items must be in their original form and packaging.

Items Purchased with a Discount Code

Items purchased with a discount code of 29% of less are eligible for an exchange (except - sales between Nov 17th to Dec 31th 2023 are Final sale). Exchanges will be processed at the current price. Write orderhelp@strawberryavocados.com to verify whether your order qualifies. Items must be sent back within 14 days of delivery. All items must be in their original form and packaging. 

Final Sale Items

Items purchased during store discount sale, 30% or more promo coded,  any buy 1/2/3 get 1/2/3 free (any combination of this offer), clearance items, charms, watch band covers, upsell items or a claim reshipped orders are final sale, and are ineligible for return. All sales between Nov 17th through Dec 31th 2023 are Final Sale. If a customer attempts to return final sale items it will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.

Item returned due to insufficient / incorrect address / or any reason its undeliverable by carriers

If an order is returned due to insufficient or incorrect address or is undeliverable for any reason, there is a $5.00 restocking fee which will be deducted from any  refund amount minus the shipping fee, once the order is delivered back to us.

Please send us an email at orderhelp@strawberryavocados.com for an exchange approval.

Please do not ship back an item without approval from Strawberry Avocados. Return for exchange approvals will be given via email. We do not accept forced returns. Customers that have allergies to fake metals or any material used in our products, purchase at their own discretion.

Require more assistance? Simply email us at orderhelp@strawberryavocados.com 

Our dedicated customer support team is available Monday through Friday from 9 AM to 5 PM except public holidays, and we are committed to providing you with exceptional service.

Claims

In the unfortunate event that your item is damaged in transit, defective or if your order is incomplete, it will be necessary to file a claim for us to address the issue promptly and efficiently. To ensure a smooth and quick resolution, our claims department requires specific documentation as part of the claim process:

Pictures of the SKU Number on the Packaging: Please provide a clear photo of the SKU number located on the packaging of the item. This number is crucial for identifying the specific product in your order.

Picture of the Shipping Label: A photo of the shipping label on the package helps us to verify the order details, including the shipment date and the address to which it was sent.

Picture or Video of the Issue: To accurately assess the nature of the defect or to verify any missing items, a picture or a video demonstrating the issue is required. For defective items, a video can be particularly helpful in showing the problem in action.

These requirements are in place to ensure that we have all the necessary information to review your claim thoroughly and provide a resolution as quickly as possible.

If you encounter any issues that necessitate a claim, please send the required documentation to our customer service team at orderhelp@strawberryavocados.com within 5 days of delivery. This will enable us to initiate the claims process and work towards a satisfactory resolution.