Shipping & handling
Match With Your Mood/Outfits ⏺ Available in a variety of sizes ⏺ Made of High Quality Materials ⏺ Designed in the USA
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Sizing Guide
The sizing of the band is similar to the Apple band sizing and is completely adjustable.
38mm s/m length strap fits up to an 8 inch wrist, while 38mm m/l length strap will fit up to 8.5 inches with watch attached. Please note on the larger watches 42/44/45/49mm it will have a small gap at the sides of the watch that does not affect the functionality of the watch.
44mm s/m length strap fits up to 8.5 inches while the 44 m/l length strap will fit up to 9.5 inches with the watch attached.
Frequently Asked Questions for Our Apple Watch Bands
1. What models are compatible with your Apple Watch bands? Our bands fit all series of Apple Watches, including Series 1, 2, 3, 4, 5, 6, 7, 8, 9, Ultra, and SE.
2. What sizes do your Apple Watch bands come in? Our bands are available in standard S/M and M/L sizing.
38mm s/m length strap fits up to an 8 inch wrist, while 38mm m/l length strap will fit up to 8.5 inches with watch attached. Please note on the larger watches 42/44/45/49mm it will have a small gap at the sides of the watch that does not affect the functionality of the watch.
44mm s/m length strap fits up to 8.5 inches while the 44 m/l length strap will fit up to 9.5 inches with the watch attached.
3. How do I install and remove the Apple Watch band? Our watch bands are designed for easy installation and removal. Simply slide the band into the Apple Watch slot until you hear a click. To remove, press the release button on your Apple Watch, then slide the band out.
4. Are your watch bands hypoallergenic? Yes, our watch bands are made from hypoallergenic silicone, ensuring comfort and reducing the risk of skin irritation.
5. Can the colors of the watch bands vary from what is shown on the website? Yes, actual colors may vary slightly due to differences in computer monitor displays. Each monitor may display colors differently.
6. How should I care for my Apple Watch band? To keep your band in good condition, clean it with a non-abrasive, lint-free cloth. If needed, lightly dampen the cloth with fresh water. Avoid using household cleaners or soaps as they might degrade the material of the band.
7. How to insert charms into our silicone bands? To place the charm in the band, position it over the small hole and apply firm pressure. Once it's inserted, be sure to turn it a few times so it sits smoothly in the groove. This will prevent it from being dislodged.
Welcome to the Strawberry Avocados FAQ! Find answers to commonly asked questions regarding our store policies, shipping, exchanges, and more.
Shipping Information
How much is shipping?
Our shipping rates and estimated delivery times are as follows:
- US Economy — 6 to 8 business days, $4.95 USD (no signature required)
- US Standard — 4 to 6 business days, $9.00 USD (no signature required)
- US Express — 1 to 4 business days, $28.00 USD (no signature required)
- Canada — 6 to 18 business days, $25.00 USD (no signature required)
- International — 6 to 24 business days, $25.00 USD (no signature required)
When will my order be processed?
We aim to process orders within 7 business days. Orders placed after our cut-off time (12 noon EST) will be processed the following business day. Ship times begin once your order has been handed over to the carrier. Please note, processing times may be extended during promotional periods, especially from Nov 17 to Jan 5 due to high volume.
Carrier Information
- Domestic: USPS, UPS
- International: DHL
Important: Once we hand packages over to carriers, delivery times are out of our control. If delays occur, please contact the carrier directly. We can not be held liable for carrier guarantees. We will NOT refund additional shipping charges if the carrier fails to meet their guaranteed shipping times. You may choose to file a claim directly with them.
Returns and Exchanges
What Is Your Return Policy?
During sale periods, all items purchased are considered final sale.
Our policy allows exchanges within 5 days of delivery. We cannot accept returns for refunds and only provide exchanges where applicable. Please contact us within 5 days of delivery for exchange approval and instructions.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary based on your location (see shipping details above). Please note that international shipping times are estimated and not guaranteed due to factors beyond our control, such as customs clearance and carrier delays. Final delivery may be by local mail service in your country.
Tracking and Delivery Issues
Where can I track my order?
Once your order ships, a tracking number will be sent via email. You can also track your order on our Order Tracking page or directly on the carrier’s website.
What if my package says delivered, but I didn’t receive it?
We do not assume responsibility for lost or stolen packages marked as "delivered" by the carrier. If your package is marked delivered but not received, we recommend:
- Checking with members of your household.
- Contacting your local Post Office.
- Filing a report with Postal Inspectors at usps.gov or calling 877-876-2455.
If Route Package Protection was added at checkout, please file a claim with Route to cover lost, stolen, or damaged items. You can learn more about Route’s coverage policy in their Help Center.
By declining Route Package Protection, Strawberry Avocados is not responsible for lost, damaged or stolen orders.
Additional Tips and Recommendations
- For Best Delivery Timing: Place orders as soon as possible and select a shipping method suited to your location, especially during the holiday season.
Sensitive Skin Advisory
Our products are crafted with skin-friendly materials, but reactions may vary. Customers with known skin sensitivities should assess their tolerance levels and purchase accordingly.
Charms
Metal charms (except unless stated) may tarnish if exposed to moisture.
Thank you for shopping with Strawberry Avocados! For further assistance, please contact us Monday through Friday, 9 am to 5 pm EST.
Adjustments, Exchanges, and Returns
At Strawberry Avocados, we want your shopping experience to be as smooth and transparent as possible. Please review our policies below to help clarify our guidelines regarding adjustments, exchanges, returns, and claims.
Price Adjustments
We do not provide price adjustments for orders if a promotional code was not entered at checkout. Promotional codes cannot be combined, so please carefully review your order and apply any relevant codes before completing your purchase.
Refunds
We do not offer refunds. However, we allow returns for exchanges within specific guidelines. We will not accept or approve forced returns.
Returns and Exchanges
Our return policy allows approved exchanges within 5 days of delivery. To initiate an exchange, please email us at orderhelp@strawberryavocados.com for approval.
- Shipping Costs for Exchanges: Customers are responsible for all shipping costs associated with returning items for exchange.
- Sizing Adjustments: Items that have been personally adjusted or resized, such as bands with removable links are not eligible for exchange.
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Return Guidelines:
- All items must be in original packaging and form.
- Items must be unworn, unstained, and undamaged.
- Returns with signs of wear, stains, or damage will be rejected and may be sent back at the customer’s expense or discarded if not claimed.
Exchange Policy for Skin Reactions: We are unable to accept exchanges for items that have been worn or that have caused skin reactions. We strive to be transparent about the materials used, but individual reactions vary, and returns are at your discretion.
Do Not Return Items Without Approval: Please do not return items without prior approval. Forced returns will not be accepted.
Order Cancellation
Due to our streamlined fulfillment process, we cannot accommodate order cancellations once an order has been placed, including pre-orders. Please carefully review your order before finalizing your purchase.
Exchange Eligibility by Purchase Type
Full-Priced & 24% or Less Discount Code
- Items purchased at full price or with a discount of 24% or less, are eligible for an approved exchange within 5 days of delivery.
- Sales between Nov 22 and Dec 31, 2024, are considered final, regardless of code use or not.
- To verify if your order qualifies for an exchange, contact us at orderhelp@strawberryavocados.com.
Final Sale Items and BOGO Offers
Items purchased during discount sales or promotions of 25% or more, as well as BOGO offers (buy 1, 2 or 3, get 1n 2 or 3 free), clearance items, charms, watch band covers, upsell items, and reshipped claim orders, are Final Sale and ineligible for exchange.
All Nov 22 – Dec 31, 2024 sales are final, with use of promo codes or not. If a final sale item is returned, it will be rejected and may be sent back at the customer’s expense or discarded if not claimed.
Returned Orders Due to Insufficient or Incorrect Address
Orders returned due to insufficient, incorrect, or undeliverable addresses are subject to a $5.00 restocking fee, deducted from any refund amount. This fee excludes original shipping costs, only when the item is delivered back to the fulfillment center.
Claims
Claim for Lost, Damaged or Stolen Order
If your item is damaged in transit, lost, or stolen, and Route Package Protection was purchased, please file a claim with Route by following this link: Route Claim Filing.
Disclaimer: By declining Route Package Protection, Strawberry Avocados is not responsible for lost, damaged or stolen orders.
Claim for Incorrect Order
In the unfortunate event that your order is incorrect or there is an issue with your order, it will be necessary to file a claim for us to address the issue promptly and efficiently. To ensure a smooth and quick resolution, our claims department requires the following documentation:
- Picture of All Items Received: Please stack all items neatly in one photo to show everything you received in your order. Or video demonstrating the issue.
- Picture of the SKU Numbers on Packaging: Provide a clear photo of the SKU numbers on each package to help us verify the specific products. Stack all packaging with visible SKU numbers neatly next to each other in one photo.
- Picture of the Shipping Label: A photo of the shipping label on the package is absolutely necessary as they claim department will use information on the shipping label to pull up the order while in processing.
These requirements help us gather the information needed to review your claim thoroughly and offer a quick resolution. Customers have 5 days from delivery to advise of any issues with their order. If an order is incorrect its best to contact us immediately upon delivery as the required information above is necessary for claim review.
Need Assistance?
For further assistance, contact our dedicated customer support team at orderhelp@strawberryavocados.com. Our team is available Monday through Friday, 9 AM to 5 PM, excluding public holidays.
Thank you for choosing Strawberry Avocados!